Job Profile SummaryResponsible for providing sound internal consultancy around business process improvement, analysing and measuring the effectiveness of existing business processes, articulating risks and issues and proposing appropriate interventions and continuous improvement opportunities to drive development of solutions to deliver tangible improvements.Job AdvertWould you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our team?At bp, we’re seeking to meet the growing global demand for safe, sustainable and affordable energy. That means crafting a more efficient business that makes the best possible use of all its resources, reimagines energy and reinvents who we are on our mission of net zero! We are looking for individuals to help us develop products that will support businesses as they transition their fleets to EV’s.Job Purpose:As Business and Process analyst you will ensure on-time delivery of the Fleet operating model across bp and Aral pulse, enabling the delivery of bp’s net zero strategy. By mapping end to end process designs and supporting to reflect business requirements into digital and process implementation activities you will facilitate alignment across the organisation through all business areas involved to enable the EV charging business operations.Initial scope of work involves working with our focus geographies, building foundations work for expansion into other markets in the future. In many cases this will involve starting from a blank page and the work will involve supporting the local teams to define processes that do not exist yet.Accountable to work across a multi-functional set of workstreams within bp and 3rd parties composed of Customer Support, Logistics, Marketing, Legal, Finance, Electrification, IT&S, Procurement, etc to map end to end processes and translate them into technical requirements and workstream actions to enable the Fleet ev charging business.Key Responsibilities:Responsible for End to End process mapping for each of the Fleet EV charging use cases including customer account management, installation, logistics, customer support, chargepoint operations etcWork closely with Product Managers, Product Owners and all Workstream subject matter experts to develop and lead the processes needed for the planWork closely with Product Managers, Product Owners to support user story refinement for the digital platforms for Fleet customers, bringing the business needs and process end to end knowledge to enable fully functional digital featuresSupport Product Manager and Project Manager in all ceremonies (agile) and steering committee/governance, preparing content, articulating actions, owners, and delivery requirements for the projectProvide market and business insights based on available data to support the Product Manager and delivery teams to make informed decisions to move the delivery forward balancing technical requirements versus implementation complexityIdentification of business and process changes required to deliver and implementation of appropriate change management to ensure anticipated benefits are realisedKnowledge & Experience:Experience in process mapping and or business analysis working in, multi-functional teams example across marketing, sales, operations, digital products and technology (required)Experience within EV Charging and eMobility (preferable)Experience working within Agile environment (preferable)Ability to provide structured and logical approach to complex problems, with excellent core problem solving abilityA good balance of structured/holistic thinking with fast moving and pragmatic approach to ensure quick deliveryWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.EntityCustomers & ProductsJob Family GroupBusiness Support GroupRelocation availableNoTravel requiredYes - up to 10%CountryUnited KingdomAbout BPCUSTOMER AND PRODUCTSWe’re gearing up for the future. At bp our goal for C&P is to deliver the future of mobility, energy and services for our customers by innovating with new business models and service platforms. C&P will become a hub, housing our midstream, lubricants, aviation, sale of chemicals, mobility and convenience, marketing and our next-generation businesses, making it a highly integrated and interconnected organisation. And with safety being our core value, our commitment to safe and reliable operations will never change.Want to join the team? This means:• being customer-centric, agile and responsive to changing customer needs and dynamic markets• focusing on growth and development of customer offers• optimising the chemicals and fuels value chains to maximise integrated value• contributing to the reduction of carbon intensity of the products we create, and sell, by 50% by 2050 or sooner• creating strategic partnerships that drive long-term value for C&P• being digitally enabled and empowered by customer insights and data to deliver solutions.