Customer Service Coordinator

This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.SummaryMember of the Customer Services team operating as the first point of contact within the Compounding Unit for customers.  Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff. Supporting Goods In/ Out.  Provides technical knowledge and manages workflow in line with Manufacturing Licence and Quality System requirements.Role ResponsibilitiesMeeting Customer RequirementsImplementation and feedback of Customer Service Level AgreementsMonitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessaryResponding to,  tracking and upwards communication of fluctuations in customer orderingRegular communication with Sales Specialists and customersBuilding internal and external relationshipsData entry of orders on MerlinMaintain customer files on MerlinBooking of couriers for product shippingRespond to hospitals on hold/off hold systemFiling and archiving of quality recordsPurchasing of office equipmentReceipt and stock management of raw materialPackaging of final product out to customerQualificationsMaths and English GCSE or equivalentBTEC qualification is an advantageWhat are some of the benefits of working at Baxter?Competitive total compensation packageProfessional development opportunitiesHigh importance placed on work life balanceCommitment to growing and developing an inclusive and diverse workforceThis is a varied and diverse role that is key to the success of our business.We would love to talk to you if you feel the above strikes a note with you, and you would love to hear more about the role. Happy to discuss it, Apply here.#IND-UKOPSReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 054508

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Job Overview

ID:

513372

Date Posted:

Posted 4 days ago

Expiration Date:

13/02/2022

Location:

Wythenshawe

Salary:

Competitive

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