At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.
What do you need to be successful?
What we do
We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.
We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.
In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability.
Benefits and Development
In Most of our shops opening hours are between 8am - 10pm Monday to Sunday, and we open weekends and Bank Holidays.
A typical weekly rota will be made up of 10 hours over 2 days which can be a Friday evening or Saturday/Sunday opening or closing shift.
We offer optional overtime throughout the week subject to availability.
Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
You must be 18 years old or over to work in one of our betting shops.
Posted 1 week ago