My Government client is looking for a Team Leader to join them in a busy court working in Manchester City Centre.
-Lead the implementation of efficient and consistent administrative practices, procedures & standards, identifying & implementing solutions to identified problems.
-Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary & management.
-Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
-To provide written and verbal advice to queries from staff and HMCTS users.
-Provide statistical data for headquarters, the senior management team and judiciary.
-Ensure Governance and Assurance around the safe and secure receipt, of personal data.
-Act as Regional Point of Contact for Business Continuity, supporting the Regional BC Plan and -liaising with Cluster Managers to monitor local arrangements.
-Act as the Regional KILO, managing FOI and DPA requests collating the necessary information to respond, taking into account the legislative requirements
-Support the management of data security incidents and data losses across the Region ensuring lessons learnt are effectively communicated.
-Provide effective day to day liaison with the judiciary and operations across the Region including advising on any changes to sitting patterns to improve performance.
-Act as single point of contact for internal and external customers on judicial resource/sitting day information/enquiries for a Cluster.
-Manage the process for handling judicial travel and subsistence claims etc, liaising with appropriate colleagues across HMCTS.
-Oversee booking of all part-time judiciary and monitor fee payments & reconciliation.
-Assist the Judicial Liaison Manager with the production of briefing documentation and other papers
-Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.
-Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, in line with HR policy.
-Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
-Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
-Identify staff potential and develop in line with business and individual needs.
-Be responsible for health and safety issues for the team and their immediate working environment.
-Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
-Ensure staff are aware of HMCTS strategic objectives/and or updated in relation to corporate messages.
-Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).
-All Band D staff are expected to perform other management roles in addition to their own role.
-Effectively communicate with a range of internal and external stakeholders including court and tribunal staff, Judiciary, court and tribunal end users on all resource issues to highlight potential challenges.
-Work with the Presiding and/or Family Division Liaison Judge or their representatives.
-Deal professionally with a range of internal and external customers, suppliers, contractors and external service providers
-Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
The successful candidate will have previous team leader experience and will be a strong communicator. You will also be required to undergo a Basic DBS check and provide three years worth of references.
If this sounds like the role for you then please apply online with anupto date CV or for more information.
Posted 2 weeks ago
Manchester, Greater Manchester
Up to £10.02 per hour