Inbound Customer Service Advisor

Job role:

Inbound customer service advisor on behalf of our client Serco.

We are looking for motivated individuals, who are flexible between the working hours of 8am and 8pm Monday to Friday. This is a full time position.

Role purpose:

To achieve first time call resolution on every call and promote a positive customer experience. Formally reports to the Team Performance Manager and responsible to the Team Specialist for technical queries, escalations and job coaching.

MAIN DUTIES INCLUDE:

To achieve first time call resolution on every call

  • To be able to empathise with our callers, maintaining professionalism at all times.
  • Take ownership of callers enquiries
  • Ability to capture all personal information correctly.
  • Adhere to client's internal procedures
  • To ensure all key performance indicators are met
  • To adhere to company policies and procedures
  • Strong aptitude for learning/using IT packages and databases
  • To share best practice at all times
  • Always be professional, courteous and helpful
  • Respectful to others
  • Encouraging innovation and process improvement

Skills & knowledge:

Essential:

  • Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.
  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.
  • Empathy
  • Ability to listen
  • Accuracy
  • Eye for detail
  • Data entry skills

Desirable:

  • Knowledge of data protection
  • Understanding of the authorities processes
  • Knowledge of services and support groups

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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Job Overview

ID:

210624

Date Posted:

Posted 3 weeks ago

Expiration Date:

01/10/2020

Location:

Knowsley

Job Type:

Contract

Salary:

Up to £8.72 per hour

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