Sales Operations Analyst

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10%GENERAL DUTIES & RESPONSIBILITIES• Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.• Performs research and analysis to support business operations and presents findings to manager or project leader.• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.• Utilizes systems and data to resolve business issues in the most effective and productive manner.• Identifies and implements best practices and suggests how to improve current practices.• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.• Develops recommendations to solve problems and issues related to business operations.• Analyzes and documents business processes and metrics and identifies improvement opportunities.• May train internal employees on changes to business practices, processes or procedures.• May perform special projects upon request and on occasion.• May provide coaching and/or guidance to less experienced Business Analysts.• Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES• Knowledge of FIS’ products and services• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization• Knowledge of financial services industry• Knowledge of CRM and productivity systems such as Sales Force, Oralce CPQ,  DocuSign is plus• Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.• Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors• Willingly shares relevant knowledge and expertise to other resources• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills• Ability to persuade and influence others on the best approach to take• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed• Is resourceful and proactive in gathering information and sharing ideasFIS JOB LEVEL DESCRIPTIONEntry level professional role. Basic skills with moderate level of proficiency. Has general understanding of principles in business analysis and process modeling. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience.#LI-SC2Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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Job Overview

ID:

498216

Date Posted:

Posted 3 weeks ago

Expiration Date:

21/01/2022

Location:

Shepley

Salary:

Competitive

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