This is an exciting 12 month fixed term opportunity within our Outsourced Collections team. What will you be doing? The Senior Partner Manager leads the end-to-end collections performance and conducts risk management of external partners. They are required to provide a crucial and leading role in pro-actively managing customer centric treatment, performance trends, driving initiatives and benchmarking across all of our platforms to ensure best practice is understood and implemented. The role is pivotal in ensuring robust financial and conduct risk performance of a panel of external servicing partners, generating, and growing revenue streams and delivering positive customer journeys in line with Arrow’s conduct risk appetite. Working in a fast-paced environment, they will be expected to guide the teams in prioritising all team/partner activity which has a performance impact, by smartly establishing the materiality of the opportunities versus their complexity and the resource needed to deliver them. Provide support to the Head of Outsourced Collections, as appropriate. Develop the Partner Support Managers and Partner Managers. Is this you? Essential Degree level qualified and/or professional qualification Experience of dealing with senior internal and external stakeholders Experience of account management and/ or management of third party suppliers Experience of articulating trends to senior stakeholders Strong understanding of customer behaviour, and ability to refine processes to maximise customer engagement Strong communicator and negotiator with positive influencing and interpersonal skills Experience of working in a fast paced and ever evolving organisation Ability to work effectively in a highly pressurised environment and encourage others to follow lead Analytical insight, confident at analysing data and interpreting key trends Shows commercial acumen and a results focused attitude Adept at managing competing priorities with challenging deadlines Ability to anticipate risks and assess rewards and make an informed judgement on the appropriate course of action Experience of working in a regulated environment and knowledge of risk management frameworks e.g. FCA, CONC, MCOB, conduct risk Good understanding of customer needs and an empathetic approach Experience in a senior management role Desirable Background in financial services preferred Why Arrow Global? Arrow Global Group is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures. We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries. Please note – we are an equal opportunities employer and FCA regulated company - We will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening. (Strictly No Recruitment Agencies Please).